"Wordpress Plugin v3.2 Is Live!" in Announcements - comment added by The...
Actually, if you've upgraded to v3.3 already and can sit tight for 30-45min, I'd wait for v3.3.1 rather than rolling back to v3.2.3. If you can't wait because your store is down or you have to split,...
View Article"Wordpress Plugin v3.2 Is Live!" in Announcements - comment added by John...
I'll sit tight. Ping me when it's up, I'm at work I can't push a roll back anyways :)
View Article"Wordpress Plugin v3.2 Is Live!" in Announcements - comment added by The...
v3.3.1 is up in the repository. It might take a bit to propagate to the automatic upgrade in everyone's Wordpress install, but you can head over to wordpress.org and grab it if needed:...
View Article"Wordpress Plugin v3.2 Is Live!" in Announcements - comment added by Jeff M
I'm on the latest version of wordpress (3.3.1) and have the latest version of the plugin (3.3.3.3) installed. When i insert the shortcodes for a store on a page, or use the "do_shortcode" i get an...
View Article"Wordpress Plugin v3.2 Is Live!" in Announcements - comment added by Jeff M
I forgot to mention that I've also tried disabling every other plugin i have installed (mostly google analytics and seo related stuff), as well as clicking the rebuild and fix buttons in the topspin...
View Article"Wordpress Plugin v3.2 Is Live!" in Announcements - comment added by Jeff M
After re-examining the code i had, it looks like i may have messed up one of the shortcode IDs. Looks like user error afterall!
View ArticleTopspin + MTV = Artists.MTV
Artists.MTV is a new initiative that gives artists direct access to their MTV presence and empowers them to connect directly with MTV’s millions of fans. It starts with all-new artist pages that allow...
View ArticleAttention Fulfillers: USPS has raised rates
Full Information here: January 2012 Mailing and Shipping Services Price Changes When are the prices of Postal Service Mailing and Shipping Services changing?January 22, 2012. This includes new prices...
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Spring Cleaning: Application Changes
It's that time of year... time to clean off the desk, move the sweaters into storage (and replace them with those beloved Maiden t-shirts), time to wash the car and give it a thorough vacuuming. It's...
View ArticlePurchase flow issues due to taxation software
We experienced an issue with the purchase flow due to an API change by the company that handles taxation for the Topspin application. This issue caused all purchases attempted by customers to fail....
View ArticleStorage Fee Changes for Topspin Fulfillment UK
If you are currently using our Topspin Fulfillment UK warehouse (operated by MAM Logistics), you should have received an email this morning explaining that storage rates have changed effective...
View ArticleE4M Confirmation Email Bug With Outlook Is Fixed
There was a bug that prevented fans that used Outlook and received E4M confirmation emails. The issue was that when they clicked on the button to confirm their email address and download the track, it...
View ArticleMay 10, 2012 Maintenance Window
We will be taking advantage of our weekly maintenance window this Thursday, May 10th, 2012 starting at 9pm PT and concluding no later than 12am PT. This is a precautionary maintenance window and we do...
View ArticleOur Relationship with Alliance and Important Updates
It’s been some time since we’ve sent any updates about Topspin Fulfillment. We have some updates to the service we offer our integrated fulfillment customers and some exciting news that’s going out...
View ArticleUpdated Fulfillment Instructions and US Rate Card
Our new relationship with Alliance is going to mean better rates and delivery times for your customers. Please take a moment to download the latest Topspin Fulfillment Instructions (direct .ZIP...
View Article"Updated Fulfillment Instructions and US Rate Card" in Announcements -...
I don't have the old rate card in front of me, but it seems like the shipping rate to consumers went up with this move. Shipping on a CD used to cost $5.69....on the new rate card, it says it costs...
View Article"Updated Fulfillment Instructions and US Rate Card" in Announcements -...
Hi Jason. I probably should have explained things a little more thoroughly. It's always a fine balance between too much info (TL;DR) and too little, so this is a great forum to discuss this sort of...
View Article"Updated Fulfillment Instructions and US Rate Card" in Announcements -...
Thanks for the quick reply, Brad! I based the "old" rate in my post from the estimate that the App gave me on a single CD product. Maybe that was only a rough estimate, or it was based on old USPS...
View Article"Updated Fulfillment Instructions and US Rate Card" in Announcements -...
Happy to clarify. It was a good question.RE: free shipping - It's not something that has come up in conversation or been discussed at any point, either internally or with Alliance. An artist could...
View ArticleWe're Almost There: An Update On The Alliance Transition
This is the week of our big move from Audiolife's warehouse to our new home at Alliance. We wanted to take a moment just to update everyone on our progress and make sure everyone is aware of where...
View ArticleCustomer Service Fee
Beginning June 1, 2012, Topspin began assessing a $0.50 customer service fee to all orders that contain a physical good of any kind. All Topspin customers were notified of this fee via email and blog...
View ArticleCommunication Sent To Artists Using US Fulfillment on 2012-06-22
This afternoon we sent out individual emails to artists that are currently using Topspin Fulfillment US. In the email, each artist was told which of their products Alliance carries and the wholesale...
View ArticleImproved FX Rates for International Payment
For bank accounts outside of the United States and Canada, account balances are converted to the appropriate currency for payment. The exchange rate you receive will be the current bank exchange rate...
View ArticleMaintenance Wednesday, July 25, 2012 at 9PM PST
We will be taking a maintenance window this Wednesday, July 25 at 9PM to upgrade our primary database server to handle increasing traffic and load. The maintenance window will be from 9PM to midnight....
View ArticleTopspin Fulfillment holiday cut-off dates and hours
The holidays are upon us and we wanted to send you a note to make you aware of Topspin Fulfillment warehouse hours and recommended cut-off dates for Christmas delivery. Please keep these...
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